OVERVIEW

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, policies, and conditions referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation: browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before using our website. By using or accessing any part of our site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

We reserve the right to modify these Terms of Service at any time. Updates will be posted to this page, and it is your responsibility to review them periodically. Continued use of our website constitutes acceptance of any changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services.

SECTION 1 – AGE POLICY / DISCLAIMER

Our products are intended for adults only. You must be 19 years of age or older in provinces where 19 is the legal age, and 18 years of age or older in Alberta, Manitoba, and Québec to purchase or use our products.

While our diffusers do not contain nicotine or tobacco, NTRL Diffuser Co. enforces a strict age policy and does not authorize sales to minors.

Our products are considered aromatherapy wellness products and are not approved as medical devices or tobacco alternatives under Canadian law. Use at your own discretion and risk.

Health Disclaimer: If you are pregnant, nursing, taking medication, or have a medical condition, consult with a healthcare provider before use. NTRL products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary.

Health Canada Notice: None of the statements or products on our website have been evaluated or authorized by Health Canada.

SECTION 2 – SUBSCRIPTION SERVICE

We offer a subscription service for regular delivery of products. By subscribing, you authorize us to charge your payment method on a recurring basis (monthly, unless otherwise stated) until cancelled. Subscription details can be managed through your account.

To cancel or modify your subscription, please review our Return & Refund Policy.

SECTION 3 – ONLINE STORE TERMS

By using our store, you confirm that you meet the age of majority in your province/territory. You may not use our products for illegal or unauthorized purposes or violate any applicable laws or intellectual property rights. Any misuse of the service may result in termination of access.

SECTION 4 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. You understand that your non-credit card content may be transferred unencrypted over various networks. All credit card information is encrypted during transfer.

SECTION 5 – ACCURACY OF INFORMATION

We are not liable for inaccuracies or outdated content. All material is provided for general informational purposes only. It is your responsibility to consult updated sources when making decisions based on the site content.

SECTION 6 – PRICES & MODIFICATIONS

Prices may change without notice. We reserve the right to modify or discontinue products or services at any time without liability.

SECTION 7 – PRODUCTS & SERVICES

Product descriptions, pricing, and availability are subject to change. We may limit sales by region or quantity. Product images and colours may vary depending on your device’s display. For returns, refer to our Refund Policy.

SECTION 8 – BILLING & ACCOUNT INFORMATION

We reserve the right to limit or cancel orders at our discretion. You agree to provide accurate, complete account and billing information and to promptly update it as needed.

SECTION 9 – THIRD-PARTY TOOLS & LINKS

We may offer tools or links from third-party services. Use of such tools is entirely at your own risk and discretion. NTRL Diffuser Co. is not responsible for third-party content, services, or policies.

SECTION 10 – USER FEEDBACK & CONTENT

If you submit reviews, feedback, or creative ideas, you agree we may use them for promotional purposes without obligation to compensate you. You agree not to post illegal, abusive, or offensive content.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy, compliant with Canadian privacy regulations (including PIPEDA).

SECTION 12 – ERRORS & OMISSIONS

We are not responsible for typographical errors or inaccuracies. We reserve the right to correct such issues at any time.

SECTION 13 – PROHIBITED USES

You may not use our site to: violate laws; infringe intellectual property rights; upload harmful code; collect personal data; or engage in abusive, discriminatory, or unlawful conduct.

SECTION 14 – WARRANTY DISCLAIMER & LIMITATION OF LIABILITY

All products and services are provided “as is” without warranty or condition, express or implied. To the extent permitted by law, NTRL Diffuser Co. is not liable for indirect or consequential damages arising from the use of our products or services.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold NTRL Diffuser Co. and its affiliates harmless from any claims or demands resulting from your breach of these Terms or your violation of any law or third-party rights.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found unenforceable under Canadian law, the remainder will remain in effect.

SECTION 17 – TERMINATION

We may terminate this agreement at any time if we believe you have violated these Terms. You may also terminate by ceasing use of our services.

SECTION 18 – ENTIRE AGREEMENT

These Terms constitute the full agreement between you and NTRL Diffuser Co. and supersede any prior agreements.

SECTION 19 – GOVERNING LAW

These Terms and any related policies shall be governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of laws.

SECTION 20 – BINDING ARBITRATION & DISPUTES

You agree that any disputes arising out of or relating to your use of our website or products will be resolved through binding arbitration in Ontario, Canada, to the extent permitted by Canadian law.

SECTION 21 – NO CLASS ACTIONS

To the extent permitted by law, you waive the right to participate in class actions against NTRL Diffuser Co.

SECTION 22 – MARKETING CONTENT & MESSAGING

By using our website or tagging our brand on social media, you grant us the right to use your content for commercial purposes including marketing. For SMS or email communications, you agree to our Messaging Terms & Privacy Policy.

SECTION 23 – WARNINGS

  • Keep out of reach of children.
  • Not for sale to individuals under the legal age.
  • Do not use if pregnant, nursing, taking medication, or with known allergies.
  • Consult your physician before use.
  • Use only as directed.

SECTION 24 – IMPORTANT NOTICE

By using our website or making a purchase, you confirm that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, Refund Policy, and other linked policies. If you disagree, please refrain from using the website.

CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact us at:

📧 support@ntrldiffuserco.com
📍 Ontario, Canada